Why I will never use Hotels.com again

Recently, I was looking for a hotel to stay at during my friend’s wedding weekend in Colorado. I found a hotel through hotels.com and it was cheaper at the time compared to other hotels in the  area, so I booked it. I received an e-mail several days later simply stating “We’re sorry you are having trouble booking your reservation,” pretty vague, huh? So I looked on their website under the “my reservations” tab and didn’t see my reservation, so I booked again and got the same e-mail about 24 hours later. I decided to call to book. The woman simply stated that I “must not have been able to book because the room wasn’t available anymore” and then proceeded to attempt to sell me another room which was quite a bit more expensive than the one I initially booked. I decided to book somewhere else and did so successfully. Upon review of my credit card statement, I found that they had, in fact, charged me TWICE! The only good thing I can say is that it was simple to refund both charges, but the fact that the first person didn’t see my reservations and tried to sell me a more expensive room was frustrating and in my mind, not good customer service.

This entry was published on July 21, 2014 at 07:58. It’s filed under Reflections, Tips and Advice and tagged , , , , , , , , , , , , , , , , . Bookmark the permalink. Follow any comments here with the RSS feed for this post.

Tell me what you think!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: